Nokia and Turkcell transform fixed network operations in Türkiye with proactive AI intelligence

Core Insights - Nokia and Turkcell have successfully completed a project to enhance Turkcell's fixed broadband performance, benefiting over 3 million customers in Türkiye [1][2]. Group 1: Project Overview - The initiative, launched in early 2025, provides comprehensive monitoring of Turkcell's fixed broadband experience, enabling end-to-end visibility from access networks to subscriber home networks [2]. - AI-driven automation allows for the detection of potential issues before they impact customers, enhancing service continuity and operational efficiency [2][6]. Group 2: Customer Experience and Satisfaction - Turkcell has implemented a large-scale fixed network analytics system that processes service-quality data hourly for approximately 15 million smart and connected devices, reducing the risk of faults and outages [3]. - The near real-time performance and experience monitoring increases customer satisfaction by facilitating faster and more accurate interventions [3]. Group 3: Technological Advancements - Nokia's AI-powered fixed network analytics solution is built on a modern, cloud-native architecture, ensuring scalability, resilience, and future readiness for autonomous and cognitive network operations [4][8]. - The use of AI-driven analytics provides operations teams with a comprehensive view of network behavior, supporting earlier identification of issues and smoother day-to-day operations [6]. Group 4: Strategic Importance - The project aligns with the growing importance of fixed broadband services in daily routines, particularly as remote work and online education evolve [5]. - Turkcell aims to elevate service quality through proactive maintenance protocols, ensuring stable home connectivity and a frictionless customer experience [5].