At Bob’s Discount Furniture, customer satisfaction tops 90%

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Dive Brief: Bob’s Discount Furniture is seeing customer satisfaction ratings above 90%, President and CEO Bill Barton said the company’s first-ever Q4 2025 earnings call Tuesday. Barton credits the strength of Bob's in-store service and omnichannel experiences. The number is based on internal customer survey data, according to an S-1 filing. The retailer’s associates crea ...