US Buy Now Pay Later usage surges as new products proliferate: JD Power

BNPL usage in the US continues to rise but there is a notable divergence in overall satisfaction between bank-based BNPL services (up from last year) and fintech BNPL brands (down from last year).The JD Power 2026 US Buy Now Pay Later Satisfaction Study concludes that there is an opportunity for traditional financial institutions to keep their relationships with customers even as they face heavy competition. In particular, checkout and point-of-sale represents a key opportunity for bank brands. Some 37% ...