Texas man frustrated after $800 purchase marked ‘delivered’ never arrived. What to do if your delivery goes missing

Core Insights - The article highlights the challenges faced by consumers when online deliveries go missing, particularly focusing on a case involving Costco and Instacart [1][4]. Group 1: Delivery Issues - A Texas resident, Abbas Poonawala, experienced a missing delivery of a laptop and groceries worth over $800, which he ordered from Costco with same-day delivery [2][4]. - Poonawala received notifications indicating that the delivery was completed, but he never received the package, raising concerns about the reliability of the delivery service [3][4]. Group 2: Communication and Resolution - Poonawala attempted to communicate with the Instacart shopper but was met with automated responses, leading to frustration as he sought a refund [4]. - After a week of communication, Instacart denied his refund request, prompting Poonawala to file a police report, although Costco later offered him a full refund [4]. Group 3: Consumer Guidance - The article provides advice for consumers on what to do if an online order does not arrive, including verifying the delivery address and checking with neighbors [5].