InStore.ai names chief customer officer

Core Insights - InStore.ai has appointed Kevin Farley as chief customer officer to lead customer strategy and growth in the convenience store industry and other retail sectors [1] Group 1: Appointment and Role - Kevin Farley has a strong background in retail, having held leadership roles in companies servicing the convenience retail industry, including W. Capra and GSP Retail [2] - Farley is recognized for building high-performing teams, driving revenue growth, and translating customer needs into scalable business strategies [3] Group 2: Recent Developments - The appointment follows InStore.ai's recent partnership with the Strategic Alliance for Affiliated Store Owners of America to provide AI-powered voice insights to 5,200 locations nationwide [4] - The technology developed by InStore.ai captures interactions between cashiers and customers, allowing for monitoring of employee performance in customer engagement and upselling [4] - The CEO of InStore.ai emphasized that Farley will be critical in helping customers operationalize insights and empower their teams at scale [5]