As Tax Deadline Approaches, Consumers Turn to AI Before Filing

As the April 15 tax filing deadline draws near, a notable behavioral shift is underway. Consumers who once turned to TurboTax or a CPA as their first resource are now opening ChatGPT, Google Gemini or Claude to ask whether they qualify for the home office deduction, how to report freelance income or what their refund might look like this year. Artificial intelligence has not replaced tax software. But it has become, for millions of filers, the first stop in a process that carries legal and financial consequ ...