Xin Lang Cai Jing·2026-03-26 11:46Core Viewpoint - The company emphasizes that 2026 will be the "Service Year," focusing on three main value directions: customer experience, customer safety, and customer health [1][8][19]. Group 1: Customer Experience Value - The company aims to reshape service for customer experience by creating an AI service entry that is "worry-free, time-saving, and cost-effective." The personal customer base has reached 251 million, which is viewed as a significant trust and asset [1][8][19]. - The plan includes a unified "quick service" entry for various services such as investment management, account management, insurance claims, and elder care, ensuring a one-stop solution from online to offline [1][8][19]. - The collaboration of "human + AI" is intended to empower every employee to become a professional financial advisor, health consultant, and elder care manager, addressing comprehensive customer needs [1][8][19]. Group 2: Customer Safety Value - The company is building a global emergency rescue service system, leveraging over 30 years of experience in emergency services. This includes a 3A service system (Anytime, Anywhere, Anything) with 24/7 intelligent dispatch and rapid response capabilities [2][9][20]. - The goal is to transform emergency rescue services from a contractual obligation into a reliable lifestyle, ensuring customers can receive assistance anytime and anywhere [2][9][20]. Group 3: Customer Health Value - The company has developed a unique "Four Arrivals" healthcare and elder care service network, which includes services that reach patients at various locations: online, in hospitals, at home, and at enterprises [3][10][21]. - The network encompasses over 5 million medical resources, more than 1,300 overseas medical institutions, and over 37,000 domestic hospitals for claims services, ensuring comprehensive healthcare access [3][10][21]. - Plans are in place to launch a "Dignity in Life Guarantee Service Action Plan," expanding services to ensure dignity in the final stages of life, focusing on providing certainty and dignity for the elderly [10][21][22]. Group 4: Financial Performance - The company reported an operating profit of 134.415 billion yuan, a year-on-year increase of 10.3%, and a net profit attributable to shareholders of 43.773 billion yuan, up 22.5% [6][17]. - The net assets of the company have surpassed 1 trillion yuan, reaching 1,000.419 billion yuan, with a cash dividend payout of 77.5 billion yuan over 18 years, maintaining a stable cash dividend ratio of 68.9% [6][17]. - The company has seen a 29.3% year-on-year growth in new business value, with a comprehensive investment return rate of 6.3%, an increase of 0.5 percentage points [6][17]. Group 5: Strategic Outlook - The company is committed to deepening its "comprehensive finance + healthcare and elder care" strategy, aiming for high-value growth and service innovation while adhering to compliance and risk management [11][22]. - The upcoming "Service Year" is viewed as an opportunity to enhance service systems and operational levels, aligning with the long-term positive trends in the economy and the growing demand for healthcare and elder care services [11][22].