Quan Jing Wang·2026-03-30 05:02Core Viewpoint - In 2025, Bank of Communications (601328) continues to advance its digital transformation strategy, showcasing significant results in various business areas through technology empowerment [1] Retail Business - The bank has optimized its mobile banking and online banking services, enhancing features such as intelligent customer service and remote video banking, which significantly improve customer experience [1] - Digital services are reshaping the connection between customers and the bank, providing convenient and efficient solutions [1] Corporate Business - In the corporate sector, the bank has improved the online and intelligent levels of supply chain finance and transaction banking, allowing corporate clients to complete the entire financing process online [1] - The time for funds to be credited has been reduced from "days" to "hours" [1] Risk Management - The bank employs big data and artificial intelligence to continuously upgrade its risk control models, establishing an intelligent risk control platform for early identification, warning, and resolution of risks [1] - In 2025, the non-performing loan ratio decreased to 1.28%, maintaining a downward trend for four consecutive years, attributed to precise risk control empowered by technology [1] Future Outlook - Looking ahead to 2026, the bank's management emphasizes the ongoing digital transformation and the deep integration of technology with business [1] - The bank aims to transition from "technology application" to "AI-native," striving to embed artificial intelligence into all aspects of business decision-making and operations, moving from "supporting" to "leading" technological capabilities [1]