Xin Lang Cai Jing·2026-03-30 07:13Core Viewpoint - The core viewpoint of the article emphasizes that the true competitive advantage of China Merchants Bank (CMB) lies in its internalization of a customer-centric philosophy into its corporate culture, distinguishing it from many other banks in mainland China [1] Group 1: Corporate Culture - CMB's chairman, Miao Jianmin, highlighted that many within the bank previously believed that retail banking and financial technology were the main competitive advantages, but the real strength is the customer-centric culture [1] - The bank's culture is reflected in the behavior of its employees, who are noted to rarely leave work on time, indicating a commitment to customer service [1] - An example of this culture is illustrated by the rapid completion of communication materials for analysts and investors, which took only two days after the 2025 annual performance announcement [1]