CGI launches new AI capabilities in CGI Credit Studio to transform collections operations

Core Insights - CGI has launched new AI capabilities within CGI Credit Studio to enhance collections operations, focusing on improving recovery performance, operational efficiency, and compliance in regulated environments [1][3]. Group 1: AI Integration and Benefits - The AI capabilities are embedded directly into daily collections workflows, allowing organizations to quickly deploy targeted use cases, measure outcomes, and scale confidently [2]. - The new features aim to reduce after-call work by up to 30%, enabling agents to concentrate on customer engagement while enhancing quality assurance and coaching [8]. - The "Ask Cleo" AI Knowledge Assistant allows collectors to access account context and guidance in natural language, potentially improving agent productivity by up to 20% [8]. Group 2: Operational Efficiency and Compliance - CGI's AI solutions are designed to support collectors while aligning with clients' governance, risk, and compliance frameworks, ensuring audit-ready documentation and improved transparency [5]. - The AI-driven insights and recommendations are integrated within the platform, supporting a human-in-the-loop approach that maintains control and oversight for collectors and leaders [5]. - Planned capabilities like Agent Assist will provide real-time prompts to support various discussions, with expected improvements in promise-to-pay conversion and agent retention [8]. Group 3: Company Overview and Market Position - CGI is one of the largest independent technology and professional services firms globally, with a reported revenue of CA$15.91 billion for fiscal 2025 [9]. - The company employs 94,000 consultants and professionals worldwide, offering a comprehensive portfolio of services to help clients digitally transform their operations [9].