Jack Dorsey outlines how AI will change Block's org chart — and replace managers with 'player-coaches'
BLOCKBLOCK(US:SQ) Business Insider·2026-03-31 18:58

Core Insights - Jack Dorsey emphasizes the integration of AI into Block's operations, aiming for a transformation that allows a smaller team to achieve more efficiency and effectiveness [1][4] - The restructuring of Block will redefine employee roles into three categories: individual contributors, directly responsible individuals, and player-coaches, eliminating the need for traditional middle management [2][3] Group 1: AI Integration - Block aims to evolve into a "mini-AGI," where AI systems maintain a continuously updated model of the business, facilitating coordination that previously required human management [1] - Dorsey and Botha assert that AI should not merely serve as a cost-cutting tool but should reveal the true nature of the company [5] Group 2: Organizational Restructuring - The new structure will empower individual contributors to make decisions based on AI-generated context rather than waiting for managerial directives [2] - Directly responsible individuals will tackle specific cross-cutting problems with the authority to utilize resources from the AI model [2] - Player-coaches will replace traditional managers, focusing on both individual contributions and talent development, thereby streamlining the organizational hierarchy [3]

Jack Dorsey outlines how AI will change Block's org chart — and replace managers with 'player-coaches' - Reportify