SiriusXM Sued, NY Attorney General Claims Service Made It Difficult To Cancel

New York’s attorney general has sued SiriusXM, accusing the satellite radio and streaming service of making it intentionally difficult for customers to cancel their subscriptions. Attorney General Letitia James’ office said complaints from customers found that SiriusXM forced subscribers to wait in an automated system. That’s before often-lengthy interactions with agents who tried to persuade them not to cancel. “Having to endure a lengthy and frustrating process to cancel a subscription is a stressful bu ...