American Airlines lays off 656 employees as carrier reorganizes customer support team

American Airlines plans to lay off 656 employees in its customer support department as it consolidates into one team.  In total, 335 employees in Phoenix and another 321 in Dallas-Fort Worth who are part of the company's AAdvantage Customer Service, Customer Relations and Central Baggage Resolution groups will be laid off, the Texas-based carrier told FOX Business.Those groups fall under American's Service Recovery Team, which is dedicated to helping resolve customer issues after travel has occurred, such a ...