Verizon invests in customer experience; names first-ever Chief Experience Officer

NEW YORK, Feb. 05, 2024 (GLOBE NEWSWIRE) -- Verizon is investing more in customer experience with the creation of an organization dedicated solely to creating the best experiences for customers and employees. Under Verizon Consumer CEO Sowmyanarayan Sampath, Brian Higgins has been appointed as the company's first-ever Chief Customer Experience Officer for the consumer group. Former Walmart executive Dory Butler will join Higgins as senior vice president of Customer Experience, where she will lead the develo ...