Estee Lauder CEO Says Beauty Shoppers Increasingly Expect Omnichannel Access

As consumers increasingly expect brands to meet them where they are, be it online or in person, Estée Lauder is seeing rising demand for digital availability.Tracey Travis, the cosmetics company’s executive vice president and chief financial officer, noted on a call with analysts Monday (Feb. 5) discussing the brand’s second quarter fiscal 2024 financial results that, in North America, it saw a “softer performance” via digital channels, as it did in China. However, the beauty brand’s President and CEO Fabri ...