Five9 Named as a Leader in Aragon's Research Globe™ for Conversational AI in the Intelligent Contact Center, 2024

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9 Inc. (NASDAQ: FIVN), provider of the Intelligent CX Platform, has been named a leader in the second annual Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC) 2024. The Globe identified Five9 for its strengths, notably its growing range of offerings like Intelligent Virtual Agent (IVA), Agent Assist, and AI Insights. AI offerings provide better customer experiences, with improved self-service capabilities, as well as better agent exp ...