AudioCodes Voca Conversational Interaction Center Now Offers Omnichannel

Core Insights - AudioCodes has introduced an omnichannel experience for its Voca Conversational Interaction Center (CIC), integrating email and webchat with existing voice capabilities to enhance customer interactions [1][2][4] - The Voca CIC is designed to provide a seamless customer experience across multiple channels from a single-screen Microsoft Teams contact center built in Azure [2][3] - This new feature allows agents to multitask effectively, managing their availability across different channels, thus ensuring that digital interactions receive equal attention as voice interactions [4][3] Company Overview - AudioCodes is a leading vendor of advanced communications software and solutions, enabling enterprises to build and operate all-IP voice networks for unified communications and contact centers [8] - The company is recognized for its innovative products and services, which are utilized by large multinational enterprises and tier-1 operators globally [8] Product Features - Voca CIC is an AI-first, Microsoft-certified contact center with Azure-native integration, allowing for rapid deployment and scalability [3][6] - The platform features a unique channel-specific status bar that automatically directs customer interactions to agents based on their availability and capacity [4][3] - AudioCodes offers a 30-day free trial of Voca CIC, allowing potential customers to evaluate its capabilities quickly [6]