Dollar General Reduces Self-Checkout Options to Increase Engagement, Decrease Shrink

Dollar General is cutting back on its offering of self-checkout options, saying it is doing so to improve the customer experience and to reduce inventory shrink.This change follows a year in which the retailer saw an increased level of shrink, the company said in a Thursday (March 14) earnings release. Inventory shrink, or shrinkage, is the loss of goods, especially by theft.The company has self-checkout options available in more than 14,000 stores, Dollar General CEO Todd Vasos said Thursday during the com ...