ServiceNow Named a Leader in Customer Service Solutions by Independent Research Firm

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in the Forrester Wave™: Customer Service Solutions, Q1 2024 for the first time. This rating recognizes ServiceNow’s Customer Service Management (CSM) solution. According to the report, “Business and IT leaders understand the economics of great customer service, and the vast majority of enterprises invest in modern solutions.” It goes on to s ...