Finance, Utilities, and Retail Companies in Mexico Lead the Way in Automation with 27% of Business Processes Automated

Core Insights - More than 50% of organizations in Mexico are increasing their automation technology budgets, with 54% expecting budget growth of up to 30% by 2024 to enhance efficiency and productivity [1][2] - Nearly 80% of executives in Mexico prioritize investing in software solutions that streamline tasks and foster employee collaboration [2][4] - The most automated sectors in Mexico include finance, utilities, and retail, with over 27% of their processes automated [3] Industry Trends - 45% of companies in Mexico are applying automation to improve customer experience, enhance organizational transparency, and streamline human resource management [2][4] - 74% of surveyed companies have adopted intelligent document processing (IDP), robotic process automation (RPA), and process automation software [3] - Approximately 80% of organizations have implemented some form of automation, with over 50% achieving full process automation, particularly in finance and supply chain sectors [3] Organizational Insights - 49% of organizations are in the initial three stages of automation maturity, with 3% at the Ad Hoc level, 18% at the Opportunistic level, and 28% at the Repeatable level [3] - 26% of organizations have reached a Managed level of automation, while 24% have developed a Culture of Innovation [3] - Companies are increasingly focused on cybersecurity, data management, and enhancing organizational culture and training to support automation initiatives [4] Research Methodology - The IDC study surveyed decision-makers and executives from 88 organizations across various industries in Mexico, all with more than 2,000 employees as of January 2024 [5]