Bandwidth(BAND) Prnewswire·2024-04-16 12:12Core Insights - Bandwidth Inc. has been recognized with two Stevie Awards for excellence in customer service, highlighting its commitment to customer support and innovation in the CPaaS sector [1][2][3] Group 1: Awards and Recognition - Bandwidth won a gold award for Customer Service Innovation and a silver award for Customer Service Team of the Year, selected from over 2,300 nominations globally [1][3] - The company has maintained a consistent 97% customer satisfaction score and a 97% service level agreement for response time since 2021 [3] Group 2: Customer Service and Support - According to a Gartner survey, the top three factors for enterprises when selecting a CPaaS provider are strong services expertise, overall costs, and strong customer focus [2] - Bandwidth emphasizes a service-focused culture, providing 24/7 support to address complex communication challenges for its customers [2][3] Group 3: Performance Metrics - Bandwidth's customer name retention rate exceeds 99%, and its 2023 net promoter score is 53, significantly higher than competitors [3] - The company has been ranked a G2 Leader in CPaaS for 22 consecutive quarters, indicating strong market performance [3] Group 4: Technological Innovation - Bandwidth has transformed its support experience through technologies such as predictive AI-enhanced support and customizable proactive alerts for message delivery performance [2][3] Group 5: Company Overview - Bandwidth is a global cloud communications software company, providing solutions for voice calling, text messaging, and emergency services across 65+ countries [4][5] - The company serves major clients including Amazon Web Services, Cisco, Google, and Microsoft, showcasing its extensive reach and influence in the industry [4]