Verizon Expects to Double Network Thanks to AI Demand

Core Insights - Verizon Communications is betting on artificial intelligence (AI) as a major growth driver, expecting AI demand to surpass video traffic in the near future [1][2] - The company aims to double its network capacity over the next five years to accommodate the increased data transmission needs driven by AI [1] - AI is anticipated to transform various operational aspects within Verizon, enhancing efficiency and customer service [1][3] AI Integration and Customer Service - Verizon has integrated AI software from Google into its customer service operations, empowering 40,000 customer relations agents [2] - The AI tool monitors calls for human sentiment and tone, allowing supervisors to intervene when customers show frustration [2] - Routine processes such as bill inquiries and payment details will be automated, enabling agents to focus on more complex customer needs [2] Infrastructure and Strategic Positioning - The company has strategically positioned its infrastructure to handle the expected surge in AI-related traffic, investing in spectrum acquisition [3] - During a recent earnings call, Verizon's CEO emphasized the need to create an AI-centric revenue stream through mobile edge computing capabilities [3] - The CEO highlighted generative AI workloads as a significant long-term opportunity, aiming to enhance network performance and organizational efficiency [3]