Easyjet, eyeing record summer, boosts nerve center with AI

Core Insights - Easyjet is enhancing its operations with a new Integrated Control Center (ICC) that utilizes artificial intelligence (AI) to manage approximately 2,000 flights daily, anticipating a busy summer season with 300,000 passengers per day [1][4]. Group 1: Operational Enhancements - The ICC, located near Luton airport, plays a crucial role in managing flight operations, including urgent changes and monitoring aircraft health in real-time [2]. - The number of staff at the ICC has increased to 266, more than doubling in two years, to ensure round-the-clock operations [3]. - Easyjet operates over 340 passenger planes, with 14 backup aircraft stationed across Europe [7]. Group 2: AI Integration - The airline is employing an AI tool similar to ChatGPT to assist staff in making decisions regarding aircraft re-routing and crew reassignment during disruptions [5][6]. - The technology is designed to enhance operational efficiency and customer experience by predicting needs for food and drink on specific routes and aiding in maintenance decisions [10][11]. Group 3: Recruitment and Recovery - Following the COVID-19 pandemic, Easyjet has been actively recruiting to meet the surge in passenger demand, which has been strong since the lockdowns [9]. - The CEO, Johan Lundgren, highlighted the importance of data in improving operations and customer service, indicating a forward-looking approach as he plans to step down in 2025 [10].