Telus International (TIXT) Announces Partnership With eGain

Telus International (TIXT) has joined forces with eGain Corporation to offer the eGain Knowledge Hub as an integrated solution within TIXT's Contact Center as a Service offering as well as an independent customer self- serve option. This cutting-edge platform aims to provide reliable responses and personalized guidance. eGain Knowledge Hub for TELUS International enables smooth coordination between the latest knowledge management components, including profiled content access, search methods and knowledge an ...