Xiao-I Partners with Leading Global E-commerce Giant to Enhance Customer Service with AI Solutions

Core Insights - Xiao-I Corporation has formed a significant partnership with a global e-commerce giant to enhance customer service in the e-commerce sector [1] - The partnership aims to address challenges in customer service management, including high call volumes and the need for personalized service [1] Company Solutions - Xiao-I has introduced two key solutions for the e-commerce industry: Smart Outbound Call and Smart Interactive Voice Response (Smart IVR) [2] - The Smart Outbound Call solution can improve business efficiency by up to four times and reduce costs by approximately 80% compared to traditional outbound calls [2] - The Smart IVR solution enhances call center capabilities, reduces customer wait times, and improves operational efficiency [3] Company Background - Xiao-I Corporation is a leading cognitive intelligence enterprise in China, specializing in artificial intelligence solutions such as natural language processing and machine learning [4] - The company has been operational since 2001 and has developed a wide range of cognitive intelligence technologies applicable to various business scenarios [4]