British Airways' massive $9B overhaul includes new lounges, upgraded seats

British Airways on Monday announced a massive $9 billion overhaul of its operations that will include a brand new web site and mobile app, renovated airport lounges, artificial intelligence technology integrated into its computer systems, and upgraded first-class seating. "We're on a journey to a Better BA for our people and our customers, underpinned by a transformation program that will see us invest $9 billion over the next three years to revolutionize our business," British Airways' Chief Customer Offic ...