British Airways on Monday announced a massive 9billionoverhaulofitsoperationsthatwillincludeabrandnewwebsiteandmobileapp,renovatedairportlounges,artificialintelligencetechnologyintegratedintoitscomputersystems,andupgradedfirst−classseating."We′reonajourneytoaBetterBAforourpeopleandourcustomers,underpinnedbyatransformationprogramthatwillseeusinvest9 billion over the next three years to revolutionize our business," British Airways' Chief Customer Offic ...