Enterprise maturity model for Microsoft business applications in FS

Enterprise maturity model for Microsoft business applications in financial services Strategies for achieving best-in-class outcomes Foreword In recent years, financial services organizations have recognized the need for increased customer centricity, with reduced costs and improved efficiency. Banks and insurers are striving to customers' expectations of personalized sales & marketing and service experience. These evolving needs coupled with conditions to reduce costs and optimize internal efficiencies have ...