Enterprise maturity model for Microsoft business applications in FS

Investment Rating - The report does not explicitly provide an investment rating for the industry Core Insights - Financial services organizations are increasingly focusing on customer centricity, cost reduction, and improved efficiency, leading to a shift in how enterprise business applications are implemented [2][4] - Microsoft Business Applications, including Power Platform and Dynamics 365, are enabling rapid development and digital transformation in financial services [2][3] - The adoption of Microsoft Business Applications is driven by their integration capabilities, customization, and cost-effectiveness, which help enterprises achieve operational excellence [10][20] Summary by Sections Microsoft Business Applications Landscape in the Financial Services Industry - The financial services industry is leveraging Microsoft Business Applications to enhance customer engagement and streamline operations [3][14] - Enterprises are prioritizing seamless integration, customization, and reliability when choosing Microsoft Business Applications [15][16] Enterprise Maturity Model for Microsoft Business Applications - The report presents an enterprise maturity model categorizing firms as best-in-class, intermediate, and basic based on their use of Microsoft Business Applications [34][41] - Best-in-class enterprises achieve significantly better strategic, operational, and financial outcomes compared to others, with a 1.5 times higher satisfaction rate [36][41] Recommendations for Enterprises to Become Best-in-Class - Enterprises are advised to counter user adoption challenges through internal enablement strategies and to leverage the broader Microsoft ecosystem for cost benefits [43][44] - Establishing a transformation-led culture and leveraging external talent are crucial for enterprises aiming to enhance their strategic and operational impact [46][44] Conclusion - The widespread adoption of Microsoft Business Applications in the financial services sector is driven by competitive pricing and scalability, with best-in-class enterprises overcoming challenges to achieve significant impacts [49][50]