2024年第二季度中国汽车行业投诉洞察年度报告

Investment Rating - The report does not explicitly provide an investment rating for the automotive industry. Core Insights - The automotive industry in China has seen a significant increase in complaints, with a total of 30,700 complaints recorded in the second quarter of 2024, representing a 35.72% decrease from the previous quarter. The complaints are primarily from fuel vehicles, accounting for 22,600 complaints, while new energy vehicles accounted for 8,147 complaints [7][34]. Summary by Sections 1. Complaint Volume in Q2 2024 - The total number of complaints in the second quarter of 2024 was 30,700, with a notable decrease of 35.72% compared to the previous quarter. Fuel vehicle complaints totaled 22,600, while new energy vehicle complaints were 8,147. The majority of complaints were related to sedans, with 13,200 complaints, followed by SUVs with 11,500 complaints [7][34]. 2. Key Complaint Events in Q2 2024 - A significant complaint event involved the Toyota Reiz dashboard cracking, which generated 458 complaints. This issue attracted considerable online attention, with over 4,100 related posts during the peak period from May 7 to May 9 [9][34]. 3. Reasons for Complaints in Q2 2024 - Quality-related complaints accounted for 20,600 cases, a decrease of 18% from the previous quarter. Service-related complaints totaled 10,700, down 62% from the previous quarter. The most common quality complaint was related to dashboard cracking, with 1,216 cases reported [10][11][14]. 4. Brand Analysis in Q2 2024 - BYD received the highest number of complaints at 4,373, a decrease of 72% from the previous quarter. Honda followed with 2,590 complaints, down 35%. Ford saw a 19% increase in complaints, totaling 785 [22][23]. 5. Analysis of Popular Car Companies' Complaints - BYD's complaints were primarily due to price changes across multiple models, with the Song model receiving 1,100 complaints. Toyota's complaints were mainly related to dashboard cracking in the Reiz and Corolla models. Changan's complaints were focused on the Yida model, which did not meet promised features [26][28][33].