The art of customer connection
凯捷研究院·2024-10-02 00:33
The art of customer connection How to create memorable experiences and drive growth for retail financial institutions Table of contents Foreword Executive summary What financial institutions must understand about their customers The critical challenge: Aligning strategy with customer needs A roadmap for pursuing a customer-centric strategy Conclusion Meet the experts Discover more 2 The art of customer connection Foreword Chandramouli Venkatesan Patrick Bucquet Sarah Hobday Head of Digital Front Office Tran ...