The productivity imperative for Australian general insurance | Australia & New Zealand

Investment Rating - The report does not explicitly provide an investment rating for the Australian general insurance industry Core Insights - Australian general insurers are facing challenges such as frequent natural disasters, rising claims costs, and regulatory scrutiny, which are impacting their financial performance and making insurance less affordable for consumers [2][4] - To improve productivity, insurers should consider three major levers: enhancing labor productivity, improving IT productivity, and optimizing third-party spending [5][10] Summary by Sections Industry Challenges - The underwriting costs for general insurers have increased by approximately 20% over the last seven years due to climate risks and the need for compliance and technology modernization [3] - Costs have risen by about 20% for incumbents and 37% for international insurers, while challenger businesses have seen costs more than double [4][6] Productivity Levers - Insurers are expected to focus on efficiency and productivity improvements over the next three to five years, learning from global peers [5] - The three primary levers identified for driving productivity are: 1. Labor Productivity: Aligning 50-60% of the cost base to global best practices can lead to productivity improvements of 20-40% through zero-based redesign and strategic partnerships [11][12] 2. IT Productivity: Targeting 20-30% of the cost base through technology modernization and simplification can yield significant productivity gains [15][17] 3. Third-Party Spend: Optimizing procurement and external spending can target an additional 10-20% of the cost base [10][15] Implementation Strategies - Effective performance management is crucial for translating strategy into action, with global insurers demonstrating success through ambitious targets and visibility of key performance indicators [18] - Insurers are encouraged to ask critical questions regarding their productivity strategies and the role of technology in enhancing efficiency [18]