Drivers of Trust in Public Institutions in Chile

Investment Rating - The report does not explicitly provide an investment rating for the industry. Core Insights - The report emphasizes the importance of building and maintaining trust in public institutions in Chile, particularly in the context of ongoing socioeconomic and political challenges [5][18][19] - Trust levels in Chilean public institutions have been declining since 2010, which is consistent with trends observed across Latin America [19][35] - The OECD Trust Survey indicates that only 30% of Chileans have high or moderately high trust in the national government, significantly lower than the OECD average [20][21] Summary by Sections Executive Summary - The report outlines that low trust in public institutions can hinder social cohesion and effective governance, especially in addressing complex challenges [18] - It highlights that trust can be fostered through responsive institutions that meet public expectations and adhere to principles of openness and fairness [18] Trust in Context: Chile - The chapter discusses various socioeconomic, political, and institutional factors that influence public trust in Chile, including economic inequalities and the impact of misinformation [30] Trust in Public Institutions in Chile - The report presents findings from the 2023 OECD Trust Survey, revealing that trust in the national government (30%) and civil service (24%) is below the OECD averages [20] - Trust in the police (52%) and local government (36%) is higher compared to national institutions, while political parties (14%) and Congress (19%) are the least trusted [20] Drivers of Trust in Public Institutions - Key drivers of trust include the government's ability to cooperate with stakeholders, transparency in decision-making, and ensuring that citizens feel their voices are heard [24][25] - The report identifies that perceptions of effective checks and balances are crucial for trust in all public institutions [25] Recommendations for Enhancing Trust - The report suggests five areas for improvement: enhancing public service quality, strengthening government preparedness for complex issues, improving communication with citizens, reinforcing public integrity, and promoting fairness across institutions [26] - Specific recommendations include establishing a common vision for public services, enhancing user experience, and implementing training for front-line civil servants [27][28] Trust and Values in Chile - The report notes that perceptions of fairness are low, with only 39% of Chileans believing their applications for government services would be treated fairly [29] - It emphasizes the need for policies that address economic vulnerabilities and discrimination to foster trust among all population groups [29]