危机管理和情景测试指南（英）2024

Investment Rating - The report does not provide a specific investment rating for the industry. Core Insights - Crisis management is essential for organizations to prepare for, respond to, recover from, and learn from major disruptions [9] - Effective crisis management requires coordination across tactical, operational, and strategic teams [13] - Aligning crisis management with climate risk is crucial as it forms part of the overall risk management framework [12] Summary by Sections Crisis Management Overview - Organizations face constant threats from disruptive events that can impact their operations and reputation [3] - Senior leaders must be prepared to respond to these disruptions [4] Principles of Crisis Management - Key principles include governance, strategy, risk management, decision making, communication, ethics, and learning [5][6] Crisis Management Capability - A crisis management capability helps organizations manage disruptions effectively [9] - The capability should be integrated into the overall risk management framework [12] Crisis Management Team (CMT) - The optimal size of a CMT is typically between 5 to 10 members [17] - Responsibilities of the CMT include strategic decision-making, managing communications, and coordinating resources [19][20] Scenario Testing - Scenario testing is vital for rehearsing responses to severe disruptions and identifying areas for improvement [41] - Different scenarios can include natural disasters, supply chain disruptions, and other plausible events [42] Crisis Management Plan (CMP) - A CMP should be user-friendly, clearly outline roles and responsibilities, and support responses from disruption to resolution [36][37] - Essential contents of a CMP include objectives, communication strategies, and decision-making procedures [38] Skills Required for CMT Members - CMT members should possess skills in decision-making, communication, leadership, adaptability, and strategic thinking [26][29][31][32] Challenges in Crisis Management - Challenges include managing changing situations, clarifying facts, and meeting legal and regulatory demands [34] Post-Test Report - A post-test report should outline observations and recommendations for improving crisis management capabilities [96][97]