服务行业：社区参与高质量、以人为本的卫生服务

Investment Rating - The report emphasizes the need for a fundamental transformation in health systems to achieve high-quality, people-centered health services, indicating a positive investment outlook for community engagement initiatives [1][10]. Core Insights - High-quality health services are accessible and require health systems to operate holistically, recognizing community value and investing in community participation [1][10]. - The quality of relationships significantly impacts the design and experience of health services, with interdisciplinary science aiding in understanding how these relationships shape behaviors and health outcomes [3][15]. - The WHO defines community participation as a process that enables stakeholders to collaborate in addressing health-related issues and promoting well-being, leading to positive health impacts [11][38]. Summary by Sections Community Engagement - The concept of "community" should not be limited by geographical or cultural boundaries, as individuals can belong to multiple communities throughout their lives [5]. - WHO has been collaborating with stakeholders to develop a conceptual framework for community engagement, which is based on the definition of community participation [10][38]. Quality of Health Services - Quality health services should be effective, safe, people-centered, timely, equitable, comprehensive, and efficient, with community participation quality contributing to all these aspects [16]. System Processes - Biological and social systems are complex and dynamic, with organized patterns of relationships and interactions that influence health outcomes [18]. - Each interaction in healthcare can be seen as an intervention, with the potential to create positive or negative ripple effects [24]. Communication and Relationships - Communication is biologically active, meaning that the way people communicate can directly affect biological processes, such as immune responses [28]. - The WHO's framework emphasizes the roles and responsibilities of various stakeholders in providing patient-centered healthcare [31][38]. Implementation and Impact - The integration of community participation into primary healthcare is essential for achieving universal health coverage [40]. - The report highlights the importance of meaningful engagement and trust-building opportunities across various environments [34].