GEP Leads the Hackett Group Digital World Class™ Matrix for CLM Excellence

Investment Rating - The report does not explicitly provide an investment rating for the industry or specific companies within the Contract Lifecycle Management (CLM) sector Core Insights - The Hackett Group's research highlights 21 CLM and intelligence solution providers, emphasizing the competitive advantages gained through AI-enabled solutions in operational efficiency, data intelligence, and compliance [2][4] - 89% of customers reported high satisfaction with their CLM solutions, indicating strong value realization from their investments [2][46] - The average improvement in contracting efficiency post-implementation of CLM solutions is 63%, with a 35% reduction in contract cycle times [14][48] Summary by Sections Research Overview - The study focuses on AI-enabled CLM offerings, including source-to-pay suites and specialized CLM solutions [2] - 51% of CLM solutions deployed are from Source-to-Pay suites, while 39% are point solutions [2] Value Realization - 81% of contract volumes are managed through CLM solutions after implementation [2] - Organizations achieved an average of 80% of their business improvement goals through CLM implementation [2] - The average CLM implementation resulted in a $3.2 million increase in efficiency [14] Automation and Intelligence - Leading CLM solutions utilize AI for contract reviews, obligation management, and risk scoring, enhancing compliance and quality [2][20] - AI capabilities are expanding rapidly within CLM platforms, with spend analytics and contract lifecycle management identified as key areas for generative AI applications [16][20] User Adoption and Experience - 89% of users expressed satisfaction with their CLM solutions, with 81% of contract activities managed through their primary CLM solution [46][52] - The report indicates that 67% of organizations met or exceeded their business objectives through CLM technology adoption [5] Market Presence and Capability Assessment - The report categorizes providers into Digital World Class, Enterprise Leaders, Innovators, and Emerging categories based on market presence and capability breadth [39][105] - Providers like Coupa, GEP, and Ivalua are noted for their strong performance in value realization and user satisfaction [57][64][72] Conclusion - The Hackett Group's findings underscore the importance of AI in enhancing CLM processes, driving efficiency, and improving user satisfaction across the industry [2][14][20]