迈向智能世界白皮书2025：智能体@AEI：Agentic Al，开启企业融合智简运维新范式

Report Industry Investment Rating There is no information provided in the content about the report industry investment rating. Core Viewpoints of the Report - The development of Agentic AI is driving the transformation of enterprise ICT infrastructure and operations and maintenance, enabling enterprises to achieve digital and intelligent upgrades [10][11]. - Huawei is actively promoting the application of Agentic AI in enterprise operations and maintenance, providing a series of solutions and case studies to help enterprises improve operational efficiency and user experience [6]. - The future development of enterprise ICT infrastructure will focus on intelligent, autonomous, and collaborative operations and maintenance, with Agentic AI playing a key role [17][21]. Summary by Directory 01 Trend and AEI Overview 1.1 Agentic AI Accelerates Enterprise Digital and Intelligent Upgrade - The development of technology has gone through the information age, digital age, and is now moving towards the digital and intelligent age, with AI becoming the core driving force [9][10]. - Agentic AI is expected to reach the early majority adoption stage in 3 - 6 years, and by 2028, 60% of IT operations and maintenance tools will have AI agent functions [11]. 1.2 AI + New ICT Infrastructure is the Cornerstone of Enterprise Digital and Intelligent Transformation - Enterprises leading in digital and intelligent transformation focus on investing in digital infrastructure and using technology to create value [14]. - AI + ICT infrastructure innovation can accelerate the popularization and monetization of enterprise business, and Huawei predicts significant technological development by 2030 [15]. 1.3 Agentic AI Era of Enterprise ICT Infrastructure Operations and Maintenance - The development of the intelligent world has changed business applications, posing challenges to infrastructure and operations and maintenance systems [16]. - AEI, with features of Adaptive Multi - Agent, Autonomous O&M, and AI Native Infrastructure, aims to improve enterprise digital productivity [19]. - Agentic AI will reconstruct the enterprise operations and maintenance model, and Huawei is committed to promoting the transformation of operations and maintenance from automation to autonomy [21]. 02 Vision, Target Architecture, and Overall Plan 2.1 Huawei AEI Vision - Huawei aims to build a fusion - simplified Agentic AI operations and maintenance solution for enterprise data centers and smart campuses, enabling high availability, excellent experience, and simple operations [22]. 2.2 Huawei AEI Target Architecture - The operations and maintenance mode is transitioning from automation to autonomy, and Agentic AI provides technical support for autonomous operations and maintenance [24]. - The architecture includes intelligent infrastructure, intelligent data中台, intelligent business applications, and Agentic AI operations and maintenance systems, each with specific functions [26][27][30][31]. 2.3 Huawei AEI Overall Plan - Huawei offers three solution capabilities for data centers and smart campuses: computing - network - storage Agentic intelligent strong computing, enterprise - network - terminal Agentic intelligent auxiliary operations and maintenance, and ICT intelligent cloud management Agentic intelligent interconnection [35]. - The implementation of AEI is phased, with different stages achieving cross - domain self - intelligence and group intelligence [38][39]. 03 Value Scenarios and Solutions 3.1 Data Center - Data centers face challenges such as frequent failures, complex fault patterns, low resource utilization, and high energy consumption [42][43][44][45]. - The AEI@DC solution consists of three layers: intelligent infrastructure, Agentic AI operations and maintenance system, and business platform and application [52]. - The solution provides six operations and maintenance value scenarios, including fault handling, experience optimization, and efficient operations [54]. 3.2 Smart Campus - Different industries in smart campuses, such as education, healthcare, finance, and retail, face various operations and maintenance challenges [80][82][85][87]. - Huawei offers two solutions for smart campuses: AEI@Campus large - and medium - sized campus solution and AEI@Campus branch small - sized campus solution [89].