Investment Rating - The report does not explicitly provide an investment rating for the industry Core Insights - The report emphasizes the transformative impact of AI on Human Resource Shared Services Centers (HRSSC), shifting their role from transactional processing to enhancing employee experience and enabling smart decision-making [12][59] - It highlights the necessity for organizations to integrate AI into HR practices to improve efficiency and meet the evolving expectations of a new generation of employees [12][13] Summary by Sections 1. Embracing AI in Enterprises - Enterprises show a high enthusiasm for AI technology, but this enthusiasm has not yet translated into deep understanding or practical capabilities within HR teams [16][21] - The current state of HR teams' AI capabilities is primarily at the awareness level (50.89%), with a smaller percentage moving towards regular application (39.29%) [19][46] 2. Restructuring HRSSC under AI - The construction rate of HRSSCs is at 76.79%, with 76.74% of these centers in the 2.0-3.0 maturity stage, indicating significant growth driven by external pressures and internal demands [71] - AI is reshaping the responsibilities and collaboration models within the three-pillar HR structure (COE, HRBP, SSC), pushing SSC personnel towards a dual focus on technical application and business understanding [53][57] 3. Enhancing Employee Experience through AI - The report categorizes AI applications in HRSSC into various scenarios, emphasizing the importance of planning and readiness for AI integration [37][60] - It identifies challenges faced in AI application and suggests solutions to enhance employee self-service and overall experience [47][60] 4. Wisdom Decision-Making - The report explores the concept of "wisdom decision-making," detailing the steps necessary for organizations to transition from intelligent operations to strategic decision-making [49][60] - It outlines the foundational elements required for effective decision-making in the context of AI integration [49][60] 5. Expert Insights and Case Studies - The report includes insights from various experts and case studies from companies like Greentown China, Roche, and Ping An Technology, showcasing practical applications of AI in HR [45][46] - These case studies illustrate how different organizations are implementing AI strategies to enhance HR functions and employee engagement [45][46]