越来越多企业采用ITSM软来提升管理效率，实现可持续发展

Core Insights - IT Service Management (ITSM) is a methodology that helps enterprises effectively manage the planning, development, implementation, and operation of IT systems, providing various values such as business value, financial value, employee benefits, innovation value, and internal value [1] Market Overview - In 2023, the global ITSM software market reached a size of approximately 8.514 billion USD, with projections indicating it will grow to 23.376 billion USD by 2030, reflecting a compound annual growth rate (CAGR) of 15.22% from 2024 to 2030 [11] - The Chinese ITSM software market was valued at 631.77 million USD in 2023, accounting for about 7.42% of the global market, and is expected to reach 2.195 billion USD by 2030, increasing its global share to 9.39% [22] Market Segmentation - Small and medium-sized enterprises (SMEs) are the primary users of ITSM software, holding approximately 82% of the market share in 2023, with expectations to increase to 83% by 2030 [5] - Cloud-based products dominate the market, currently representing about 85.83% of the share, while on-premise products are projected to decline from 14.17% to 12.64% by 2030 [18] Competitive Landscape - The top 10 companies in the ITSM software market, including ServiceNow, Atlassian, Ivanti, IBM, and Broadcom, accounted for over 34.5% of the market share in 2023, with increasing competition anticipated, particularly in the Chinese market [6] Development Trends - ITSM software is expected to evolve towards greater intelligence, service collaboration, and data-driven management, enhancing service quality and efficiency for enterprises [8] - Key trends include service visualization for comprehensive monitoring and evaluation, and service automation to improve response speed and accuracy while reducing costs [7][14] Selection Criteria for ITSM Software - When selecting ITSM software, organizations should identify key processes and dependencies based on business objectives, assess functional requirements, and evaluate available tools against their needs [2][9][28]