一夜之间，人去楼空！门店所有员工“被离职”

Core Viewpoint - Recent reports indicate that members of Zhenai.com have faced service interruptions due to sudden store closures, leading to difficulties in obtaining refunds and communication with customer service [1][3][5]. Group 1: Store Closures and Member Impact - Multiple offline stores of Zhenai.com have closed unexpectedly, leaving members without services and unable to contact their service representatives [1][3]. - A member from Kunming reported that after signing a contract in July 2024, the store closed in March 2025, and attempts to obtain a refund were unsuccessful as the store was empty and unresponsive [3]. - In cities like Xi'an, Shanghai, and Wenzhou, similar store closures have been reported, with customer service indicating that all stores in Xi'an are closed for optimization with no reopening date provided [5]. Group 2: Customer Complaints and Regulatory Issues - Over the past 30 days, Zhenai.com has received more than 100 complaints on the Black Cat Complaints platform, primarily regarding inducement to consume and difficulties in refund processes [5]. - In January, the State Administration for Market Regulation listed Zhenai.com among seven cases of online misconduct, resulting in a fine of 1.7 million yuan for false advertising and misleading marketing practices [5].