证券时报·2025-04-21 01:21Core Viewpoint - JD Group has issued a public letter addressing the recent "choose one" behavior imposed by competing platforms on part-time delivery riders, which has led to delays in delivery orders and a negative user experience. The company has apologized and announced measures to support affected riders and improve service speed [2][3]. Summary by Sections Response to Competing Platforms - Competing platforms are forcing riders to choose one platform, which has resulted in a decrease in income for riders by approximately 16% to 25% [3]. - JD Group condemns the illegal actions of these platforms and expresses sympathy for the affected riders [3]. Support Measures for Riders - JD Group guarantees sufficient order volume for riders who have been banned by competing platforms to ensure their income does not decrease [3]. - The company plans to increase full-time rider recruitment from 50,000 to 100,000 over the next three months [3]. - JD Group offers job placement for the partners of riders, such as full-time delivery or cleaning positions, to enhance household income [3]. - The company commits to never forcing part-time riders to choose one platform and encourages them to maximize their income by accepting orders from multiple platforms [3]. Apology and Service Improvement - JD Group acknowledges the delays caused by the recent actions of competing platforms and has established an emergency response team to resolve delivery speed issues within the week [2][3]. - As a gesture of goodwill, all delivery orders that are over 20 minutes late will be free of charge starting from the announcement date [2][3].