创业邦·2025-06-14 03:12Core Insights - The luxury skincare brands Helena and La Mer are facing significant challenges in reputation and sales during the 618 shopping festival, with Helena's pricing error leading to order cancellations and La Mer criticized for its simplistic packaging [3][4][7] - Despite high sales rankings on platforms like Tmall and Douyin, both brands are experiencing declining sales in China, as indicated by L'Oréal's financial reports showing a downturn in their luxury cosmetics division [7][8] - The high-end beauty market is increasingly dominated by foreign brands, while domestic brands are gaining traction, leading to a shift in consumer preferences and loyalty [8][10] Sales Performance and Market Trends - Helena and La Mer ranked first and fourth respectively in the Douyin pre-sale rankings, but their performance is overshadowed by growing consumer dissatisfaction [7] - L'Oréal's financial data indicates that Helena's luxury cosmetics segment is underperforming, with sales declines for brands like Helena and Lancôme in China [8] - The luxury beauty market is experiencing a dual decline in reputation and sales, with brands like La Prairie also reporting significant drops in revenue [8] Consumer Behavior and Brand Strategy - High-value consumers are increasingly turning to medical beauty and professional skincare brands, leading to a decline in loyalty towards traditional luxury brands [19][30] - Brands are attempting to target middle-tier consumers by collaborating with influencers and creating engaging content, but face challenges in retaining loyalty from high-end consumers [12][15] - The shift in consumer focus towards ingredient efficacy and transparency is undermining the traditional storytelling approach of luxury brands [17][38] Pricing and Distribution Challenges - The pricing strategies of Helena and La Mer have become chaotic, with significant discounts available through duty-free channels, undermining their premium image [21][22] - Internal issues within Estée Lauder's operations have led to price wars between online and offline channels, further complicating brand positioning [22][23] - Reports of unauthorized discounting and product quality issues are contributing to consumer dissatisfaction and brand erosion [28][30] Brand Management and Strategic Direction - The strategic focus of Helena and La Mer is becoming marginalized within their parent companies, impacting their ability to innovate and respond to market changes [32][34] - Estée Lauder's China division has historically lacked decision-making autonomy, which has hindered its ability to adapt to local market dynamics [32][33] - The shift in focus towards more affordable brands within L'Oréal's portfolio indicates a potential long-term decline for ultra-premium brands like Helena [34][37]