Developing Cultural Intelligence for Leaders | Cedric Williams, Ph.D. | TEDxNormal

Core Concept - Cultural intelligence is a crucial skill for leaders to connect with others effectively in diverse contexts [1][2] - Cultural intelligence can be developed like a muscle through continuous practice [13] CARE Model - The CARE model (Connect, Accept, Reflect, Encourage) provides a framework for culturally sensitive conversations [14] - Connect: Empathize with the other person's human experience [14] - Accept: Acknowledge and respect differing perspectives [15][16] - Reflect: Summarize and capture the essence of what the other person is communicating [17] - Encourage: Reiterate support and willingness to continue the conversation [18] Benefits of Cultural Intelligence - Deepens trust within teams, fostering a sense of being seen and heard [19][20] - Improves decision-making by incorporating diverse perspectives and recognizing cultural blind spots [20][21] - Enhances interpersonal connections by focusing on serving and helping others [21][22] Consequences of Lacking Cultural Intelligence - Erodes credibility, leading to disconnection and increased interpersonal conflict [22][23]