Cisco TAC’s GenAI Transformation: Building Enterprise Support Agents with LangSmith and LangGraph

[Music] My name is John Gutsinger. Uh I work for Cisco. I'm a principal engineer and I work in the technical assistance center or TAC for short.Uh really I'm focused on AI engineering, agentic engineering in the face of customer support. We've been doing a IML for you know a couple years now maybe five or six years. really it started with trying to figure out how do we handle these mass scale issues type problems right where uh some trending issues going to pop up we know we're going to have tens of thousan ...