The power of 'taking the stairs' in tough conversations | Ruth Mthembu | TEDxDurban

Communication & Interpersonal Skills - Communication is not just about speed, but clarity, strength, and effectiveness [3] - Tact is defined as the skill and sensitivity in dealing with others or with difficult issues, being diplomatic and thoughtful in interactions [4][5] - Tact is the ability to make a point without making an enemy [5] - Consideration and listening are two important components of tactful communication [13] - Self-awareness and self-regulation are ways to achieve careful consideration in communication [14][15] Practical Application of Tact - When facing offensive remarks, delay the response to regulate emotions, suggesting techniques like "boiling the kettle" or using AI to draft a considerate reply [16][17] - Tactful communication requires paced precision, achieved by listening attentively [19] - Active and attentive listening involves understanding what a person is saying before responding [25] - Even when others respond negatively, maintain levelheadedness, as tact doesn't bend to others' inability to communicate effectively [27] - The goal is continuous improvement in communication, focusing on being more considerate and listening better [29]