The illusion of clarity — how to communicate better | Junie George Varghese | TEDxCMRIT Hyderabad

Core Argument - The report argues that miscommunication is inevitable due to misinterpretation, stemming from cognitive biases and assumptions [19] - It emphasizes that effective communication is not about expressing more, but about receiving better, focusing on tone, energy, and emotion [21][22] - The report suggests that clarity in communication comes from seeking understanding rather than assuming it [23] Reasons for Miscommunication - Words can be interpreted differently based on individual experiences and backgrounds, leading to confusion [9] - The "curse of knowledge" or "expert problem" can cause communicators to leave out details, assuming the listener's understanding [9][10] - Emotions can cloud judgment, leading to harsh words and confusing non-verbal signals [12][13] - Over-reliance on digital communication can lead to loss of nonverbal cues and reduced personal interaction, hindering trust-building [14][15] - Poor listening skills, including distractions and multitasking, can impede understanding and appropriate responses [15] Consequences of Miscommunication - Miscommunication can damage relationships, fuel frustration, create conflict, and lead to loss of trust [16] - It can have a domino effect, affecting learning, creating errors, hampering decision-making, lowering motivation, increasing costs, and destroying reputation [18] Mitigation Strategies - Increase awareness of cognitive biases and question assumptions [19] - Pay attention to how things are perceived, not just what is said [20] - Reflect on whether the message or the interpretation is the problem [20] - Observe emotions expressed without words and recognize the impact of silence [23]