Flight makes emergency landing on remote island in the Atlantic Ocean

Flight Disruption - Delta flight 127, an Airbus A330 from Madrid to New York JFK, experienced an engine problem approximately 33% into the flight over the Atlantic [1] - The engine issue forced an emergency landing at an Air Force base in the Azores, Portugal [1] - The unexpected detour lasted 29 hours [2] Customer Experience - Passengers experienced a 24-hour period without their luggage [2] - Delta provided meals and hotels, but some passengers booked accommodations independently [2] - Some passengers felt abandoned due to the handling of the situation [2] - Some passengers were not offered accommodations or assistance with food [3] Operational Response - A replacement aircraft was dispatched to fly passengers to JFK more than a day later [3] - Delta stated that safety is the top priority [3]