A View of AI and the Future of Retail | Charisma Glassman | TEDxAndover

AI in Retail & Fashion: Key Takeaways - AI is transforming retail and fashion across three horizons: next year, three years from now, and 2030 [1] - Retailers are currently spending 1-5% of their revenues on customer service, presenting a significant opportunity for AI implementation [1] - AI can enhance customer service by processing customer policies, product recommendations, and interacting via phone, email, and chat [1] - AI agents will assist human agents in handling sensitive issues or approvals [1] Personalized Customer Experience - By 2028, AI will enable digital twins, using clean data and data links to create hyper-personalized offers and product recommendations [1] - By 2030, AI will proactively suggest purchases through wearable devices and smart homes, creating fluid customer journeys [1][3] - AI will not only identify customer needs but also upsell them to the next level [3] Impact on Employees - AI empowers employees like personal shoppers with real-time insights into customer preferences and sales [2][4] - AI will be the foundation for both customer and employee experiences in the next five years [4]