Bialecki: Every brand will have an AI agent as your personal concierge

Core Business & Technology - Klaviyo builds software for businesses to connect with their consumers [1] - The company provides technology to over 160,000 businesses globally [3] - The company recently launched an AI agent to act as a personal concierge for consumers [4][6] AI Agent & Customer Experience - The AI agent aims to provide personalized advice and product recommendations to consumers [6][8] - Thousands of businesses are currently testing the company's AI agent [9] - The company aims to democratize AI technology, enabling every business to have a personal agent for each consumer [9] Retail & Consumer Behavior - 60-70% of consumers are willing to spend more with brands that understand them [13] - AI can personalize the shopping experience, reducing the need for discounting [13] - AI agents help consumers discover relevant products, especially with businesses that have extensive catalogs [11][12] Future of Customer Service - The industry believes that AI agents will transform customer service from cost deflection to revenue generation by providing personalized advice [7][8] - The industry anticipates AI agents will be present across various consumer touchpoints, including apps, mobile sites, and physical stores [6]