Hertz customers say AI car scans lead to unfair damage fees

When Kelly Huff Rogers picked up her rental car from Herz in the Atlanta airport, she says she wasn't told the company was using a new AI tool to inspect the car for damages before and after her trip. We didn't see any damage. But she says she got this bill shortly after returning the car.An $80 charge for a dimesized dent and another $115 in processing fees for a total of 195 bucks. In your opinion, did you cause any undue unexpected damage to this car. Outside of highway driving and local street driving, ...