Stroke patient says rehab approval delay hurt recovery

Healthcare Insurance Claim Dispute - Aetna initially delayed approval for John Carell's intensive rehab care after he suffered a stroke [2][3] - The hospital claims Aetna's approval, initially granted on June 30th, expired before they were notified on July 5th due to a holiday weekend [3][4] - John Carell was in limbo for 22 days while waiting for approval [3] - John Carell ultimately opted for a less intensive rehab facility due to the delay [5] Impact of Denial - John Carell's wife estimates he has recovered to 70% of his pre-stroke condition [6] - The delay in receiving appropriate care led to deterioration and frustration for John Carell [4][7] - The cost of denial is immeasurable, encompassing pain, agony, depression, and disappointment [7] Aetna's Response - Aetna states the intensive rehab request was canceled after John Carell requested less intensive care [6] - Aetna claims its ability to process claims depends on information received from the provider, highlighting the complexity of the case [6]