How to Lead Through the First 10 Minutes of Any Crisis | Andrew Steadman | TEDxKU Leuven

Crisis Leadership - In a crisis, leaders must set the right emotional tone to influence the team's response, acting as a thermostat to manage emotional energy [10][11][12] - Leaders should configure the organization for the crisis by adjusting communication methods, roles, and authorities to address the evolving environment [14][15][16] - Defining reality is crucial; leaders must confirm facts, dispel rumors, and provide an honest perspective to help the team understand the new situation [18][19][20] Crisis Preparedness - Organizations should brainstorm potential crises and visualize leadership actions to prepare for effective crisis management [23][24] - Preparation involves not only individual performance but also ensuring the organization is ready to support and guide its members through the crisis [24][25] - Actions taken in the initial minutes of a crisis can significantly impact the outcome, making the situation more survivable [27] Key Actions in Crisis - Set the right emotional tone by offering comfort, inspiring confidence, and fostering control [12] - Configure the organization for the crisis by adjusting communication, roles, and resource allocation [14][15][16] - Define reality for the team by confirming facts, dispelling rumors, and providing an honest assessment of the situation [18][19][20]